Work
Product teams have become exceptionally good at collecting what users say. The problem is that's the wrong thing to collect. The most expensive belief in product management is not that your product is bad. It is that your users understand why they use it. They mostly do not.
Work
A company with €1.1 billion in revenue. NASDAQ-listed. The person next to you at the stadium has never heard the name. Every score you have ever seen update on Cricbuzz started with a person. Not an algorithm. Not a camera. A human being, sitting inside the ground, with
Opinions
All Roads Lead to Lending Why every consumer internet company on earth eventually becomes a loan book, and why the ones that pretend otherwise go broke. In November 2020, the People's Bank of China cancelled the largest IPO in history. Ant Group was three days from listing at
Opinions
And why India's gaming ban is less about protecting its citizens than settling a trillion-rupee tax bill There is a well-worn narrative about sports and gambling. Sports create the spectacle. Gambling follows. One is the product; the other is the parasite. India just ran the most
Work
Not the scale. Not the ambition. The discipline of sitting alone with a hard question and forcing yourself to put it into sentences. That is the part that stayed. Working inside AWS introduced me to a lot of genuinely impressive things: the infrastructure of the organisation, the ambition of what
Work
I have built an internal tool that failed. Not spectacularly. Quietly, which is almost worse. We were switching an ops team onto a new system. The compliance case was real: the old process had a data leakage risk, and we needed everything flowing through a single governed platform. We did
Work
Years of watching great product people get handed decisions already made and asked to execute them brilliantly. This is a commentary on that waste. And it comes with a replacement. The product manager, we have been told for two decades, is the CEO of the product. It appears in onboarding
Work
Imagine this. A Bengaluru-based startup spends three years building a product. Payments work beautifully. Chargebacks are a non-issue. The fraud rate is so low it barely appears in the board deck. The team is good. The product is tight. So they expand internationally. Sixty days later, the chargeback
Work
There is a joke that circulates among fraud teams at ride-hailing companies. It is told in war rooms at two in the morning when a new exploit has just surfaced and nobody quite knows how big it is yet. It goes like this: The best way to stop fraud